Frequently Asked Questions (FAQs)
1. What payment methods does Shoebtxllc accept?
Shoebtxllc accepts secure online payments via PayPal and Stripe. We accept major credit and debit cards through these trusted platforms.
2. How secure is shopping on Shoebtxllc?
Shopping on Shoebtxllc is extremely secure. We employ industry-standard SSL encryption technology and partner with PayPal and Stripe to ensure your payment and personal information remain safe and confidential. We strictly adhere to privacy regulations to protect your personal data.
3. How do I track my order?
Once your order ships, you will receive an email with your tracking number. You can track your order directly through the carrier’s website, including FedEx, UPS, or USPS.
4. Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. After 24 hours, changes or cancellations cannot be guaranteed. Please contact our customer support at contact@shoebtxllc.com as soon as possible for assistance.
5. Do you offer free shipping?
Yes, Shoebtxllc offers free shipping for all orders over $199 within the United States. For orders below $199, a flat shipping rate of $7.99 applies.
6. What should I do if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact our support team at contact@shoebtxllc.com within 48 hours. Reports after this 48-hour period may still be considered on a case-by-case basis. We will quickly address the issue with a replacement or refund, based on your preference.
7. How long does shipping typically take?
Orders are processed within 2-4 business days, and shipping typically takes between 7 to 10 business days. Please note that delivery times exclude weekends, holidays, and unforeseen delays.
8. Does Shoebtxllc ship internationally?
Currently, we only ship within the United States and cannot ship internationally or to P.O. boxes.
9. How are taxes calculated?
All orders shipped within the United States are subject to a 5% tax rate, automatically calculated and included at checkout.
10. What happens if my item is out of stock?
If your ordered item is out of stock, we will notify you immediately with options to wait for restock, choose an alternative product, or receive a full refund.
11. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery, provided items are unused, unwashed, and in original packaging. Personalized or custom-made items are non-returnable unless defective or damaged upon receipt. Refunds are typically processed within 2-5 business days after we receive and inspect your returned item. Please refer to our Refund and Returns Policy for detailed instructions.
12. Who do I contact if I have additional questions?
Our customer service team is here to help.
Company Name: SHOE BTX LLC
Company Number: 202359616078
Address: 3400 Cottage Way, Ste G2, Sacramento, Ca, 95825, United States
Email: contact@shoebtxllc.com
Phone: +1 (401) 684-1345
Contact Form: Click here
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
