Refund and Returns Policy
Thank you for shopping at Shoebtxllc. We are dedicated to ensuring your satisfaction with every embroidered shirt celebrating special relationships and unique themes, such as Beauty and the Beast, Bonnie and Clyde, Husband and Wife, and more.
Eligibility for Returns and Exchanges
We proudly stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days from the date you receive your item.
How to Return or Exchange an Item
To initiate a return or exchange, please contact us at contact@shoebtxllc.com. We will provide you with clear instructions and necessary steps to ensure your process is smooth and hassle-free.
Return Address
Please send all returns and exchanges to: SHOE BTX LLC 3400 Cottage Way, Ste G2, Sacramento, Ca, 95825, United States
Return Conditions
To be eligible for a return or exchange:
-
Items must be unused, unwashed, and in their original condition.
-
All original packaging, tags, and proof of purchase must be included.
-
Customized or personalized items cannot be returned unless they are defective or damaged upon receipt.
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where the product is defective, damaged, or incorrect due to our error. In such cases, Shoebtxllc will cover the return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for items lost during transit.
Non-Returnable Items
The following items are not eligible for return or exchange:
-
Personalized or customized items
-
Items marked as final sale during clearance sales or promotions
-
Gift cards
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order at contact@shoebtxllc.com. We will promptly resolve the issue by providing a replacement, exchange, or refund, based on your preference.
Exchange Policy
We gladly exchange items within 30 days if you require a different size or design. Please contact our customer support to verify stock availability and facilitate a smooth exchange process.
Reason for Return
When initiating a return or exchange, please clearly state your reason for the return to help us continually improve our products and services.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds are processed within 2-5 business days to your original payment method. Please note that refund times may vary depending on your bank or payment provider.
Can I Change My Shipping Address?
If you need to change your shipping address after placing an order, please contact us immediately. We will make every effort to accommodate your request; however, once your order has been dispatched, address changes cannot be processed.
Cancellation Policy
Orders may be canceled within 24 hours of placing them by contacting us at contact@shoebtxllc.com. After this period, cancellations may not be possible if the order has already been processed.
Thank you for choosing Shoebtxllc. We appreciate your business and are committed to providing you with an exceptional shopping experience.
Contact Information
For any questions or further assistance, please reach out to our customer service team:
Company Name: SHOE BTX LLC
Company Number: 202359616078
Address: 3400 Cottage Way, Ste G2, Sacramento, Ca, 95825, United States
Email: contact@shoebtxllc.com
Phone: +1 (401) 684-1345
Contact Form: Click here
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
