Returns & Refund Policy

At Rumies Clothing LLC (operating under the brand name nicesnker), we prioritize customer satisfaction. We strive to ensure you have a pleasant shopping experience, and if you’re not completely happy with your purchase, our goal is to make the return or exchange process as easy as possible. Please read our detailed Refund and Returns Policy below.

Eligibility for Returns and Exchanges

You are eligible for returns or exchanges under the following conditions:

  • The item is unused, unworn, and unwashed, with all original tags and packaging intact.
  • The item is returned within 30 days from the date of purchase.
  • The item was purchased directly from nicesnker.com.

Items that do not meet the above conditions may be ineligible for return or exchange.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving your order.
  2. Request a Return Authorization: You’ll receive instructions on how to return the item and a Return Authorization Number (RAN). This is required for us to process your return or exchange.
  3. Prepare Your Return: Carefully package the item in its original packaging and include a copy of the receipt or proof of purchase.
  4. Ship Your Return: Send the item to the following address:
    Return Address: Rumies Clothing LLC 305 Knickerbocker Ave, Ste 1 Bohemia, NY, 11716 United States

Please note that the returned item must be shipped back at your expense.

Return Conditions

For returns to be eligible for a refund or exchange, they must meet the following conditions:

  • The item must be returned in new, unused condition.
  • The item must be free of any stains, odors, or visible signs of wear.
  • All original packaging, including tags and any accessories (e.g., belts, buttons), must be returned along with the item.
  • If a return is requested due to an error on our part (e.g., wrong size or color), we will cover the return shipping costs.

Return Shipping Costs

Unless the return is a result of our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely. Shipping costs are non-refundable. If you are returning an item for a refund, the return shipping cost will be deducted from your refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

  • Underwear, socks, and intimates
  • Sale or discounted items (unless defective or damaged)
  • Gift cards or promotional items

If you receive a non-returnable item that is damaged or defective, please refer to the Damaged or Defective Products section below.

Damaged or Defective Products

We take great care in packaging and shipping our products. However, if you receive a product that is damaged, defective, or does not match the description, please contact us immediately. You may be eligible for a full refund or exchange for the defective item. Please provide the following when reporting an issue:

  • A photo of the damaged or defective item.
  • Your order number and proof of purchase.
  • A description of the issue.
    We will process your return or exchange free of charge for defective items.

Exchange Policy

We offer exchanges on items that meet our return conditions. If you wish to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. Exchanges are processed based on stock availability. If the item you want is out of stock, we will assist you in selecting another option or offer a refund.

Reason for Return

We understand that returns happen for various reasons, and we strive to accommodate your needs. When returning an item, please indicate the reason for the return (e.g., “item not as expected,” “size issue,” “wrong item sent,” etc.) to help us improve our service.

Can I Change My Shipping Address?

Once your order has been processed and shipped, we are unable to change the shipping address. Please double-check your shipping information before completing your order to ensure accuracy. If you notice an error before the order is shipped, contact us immediately, and we will do our best to assist you in updating the shipping details.

Cancellation Policy

You may cancel your order at any time before it is shipped. Once the item has been dispatched, it will need to be returned according to our return policy. If you wish to cancel your order, please contact us as soon as possible at [email protected].

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2-5 business days. The refund will be credited to the original payment method used during the purchase. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

Broken or Unsatisfactory Items

If you receive an item that is broken or defective, please contact us immediately with photos of the damaged product. We will either offer a full refund or exchange the item at no additional cost to you. If you are not satisfied with the quality or fit of an item, you can return it within 30 days for an exchange or refund, provided it meets our return conditions.

At nicesnker, we are committed to ensuring you are happy with every purchase. If you have any questions or concerns, feel free to contact our customer service team at

Company Name: Rumies Clothing LLC

Company Number: 5234139

Address: 305 Knickerbocker Ave, Ste 1 Bohemia, NY, 11716, United States

Email: [email protected]

Phone: +1 (716) 830-1354

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time,ET)

Response Time: Our customer service team typically responds within 12 hours during business days