Shipping Policy

Thank you for choosing Shoebtxllc. We are committed to providing efficient, reliable, and secure shipping for your beautifully embroidered apparel, featuring unique designs such as Beauty and the Beast, Bonnie and Clyde, Husband and Wife, and more.

Order Processing Time

Orders placed with Shoebtxllc are processed within 2-4 business days (Monday–Friday, 7:00 AM – 6:00 PM Pacific Time (PT)). Orders placed after our daily cut-off time (5:00 PM PT) or on weekends and holidays will be processed on the next business day.

Shipping Time & Delivery Estimates

After processing, shipping generally takes 7 to 10 business days (Monday–Friday). Please note that delivery estimates do not include weekends, holidays, or delays caused by extreme weather conditions or other unforeseen events.

Shipping Costs

  • Free Shipping on orders over $199.

  • Orders under $199 incur a flat-rate shipping fee of $7.99.

Shipping Carriers

Shoebtxllc partners with reputable carriers such as FedEx, UPS, and USPS to ensure reliable delivery of your orders.

Tracking Your Order

Upon shipment, you will receive an email containing your tracking number. You can track your package directly through the carrier’s website.

Shipping Areas

Currently, Shoebtxllc exclusively ships within the United States.

Shipping Restrictions

We cannot ship to P.O. boxes, military bases, U.S. territories, or international addresses at this time.

Taxes

Applicable taxes of 5% will be automatically calculated and applied at checkout.

Handling Charges

Shoebtxllc does not apply additional handling charges. All costs are transparently listed at checkout.

Delivery Issues

If your order encounters delays, gets lost, or is incorrectly delivered, please contact us promptly at contact@shoebtxllc.com. Our dedicated team will investigate and resolve your issue within 5-7 business days.

Damaged or Lost Items

If your item arrives damaged or is lost during transit, please notify us within 48 hours of receiving your shipment at contact@shoebtxllc.com. Reports after this period will be addressed on a case-by-case basis. We offer replacements or refunds based on your preference.

Delayed or Out-of-Stock Items

In case of delays or stock unavailability, we will immediately notify you by email, providing clear options:

  • Wait for restocking

  • Exchange for another available item

  • Request a full refund

Address Change Requests

If you need to change your shipping address, please contact us within 24 hours of placing your order. After this timeframe or once the order is dispatched, we cannot guarantee address changes.

Cancellation Policy

Orders can be canceled within 24 hours of order placement. Please reach out immediately to contact@shoebtxllc.com for cancellations. After 24 hours, cancellations may not be possible if your order has already been processed or shipped.

Returns & Exchanges

For comprehensive details on our return and exchange policies, please refer to our Refund and Returns Policy.

Contact Information

For any shipping inquiries, contact us at:

Company Name: SHOE BTX LLC

Company Number: 202359616078

Address: 3400 Cottage Way, Ste G2, Sacramento, Ca, 95825, United States

Email: contact@shoebtxllc.com

Phone: +1 (401) 684-1345

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for trusting Shoebtxllc—we value your satisfaction and are here to serve you!